Last Updated: April 10, 2026
This Privacy Policy explains how Inquirly, Inc. and its affiliates (“Inquirly,” “we,” “our,” or “us”) collect, use, disclose, store, and otherwise process personal information in connection with our websites, products, applications, APIs, integrations, support tools, and related services (collectively, the “Services”).
For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household. Personal information does not include publicly available information, deidentified information, or aggregated information that cannot reasonably be used to identify an individual.
If you have questions about this Privacy Policy, you can contact us at support@inquirly.ai.
1. Who We Are
Inquirly is headquartered in New York, New York, United States.
Legal entity name: INQUIRLY LLC
Business address: 254 Chapman Rd, Ste 208 #25259, Newark, DE 19702 US
Contact email: support@inquirly.ai
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information we process in connection with:
- our websites and marketing activities;
- account registration, billing, customer support, and administration;
- use of the Inquirly platform by our customers and their authorized users;
- integrations with third-party services such as Gmail, Meta, WhatsApp, Stripe, Google Analytics, PostHog, and other connected services; and
- call, voice, and communication features that may be available through the Services.
This Privacy Policy does not replace any separate contract we may have with a customer, including our Terms and Conditions, Data Processing Addendum, order forms, or other service agreements.
3. Our Role
Depending on the context, Inquirly may act as either a controller/business or a processor/service provider/contractor.
a. When We Act as a Controller or Business
We act as a controller or business when we determine how and why personal information is processed for our own purposes, including when we process information about website visitors, prospects, leads, account owners, billing contacts, and customer administrators.
b. When We Act as a Processor, Service Provider, or Contractor
We act as a processor, service provider, or contractor when we process personal information on behalf of our business customers and under their instructions. This may include Customer Data such as support conversations, inbox content, contacts, customer-uploaded content, call data, transcripts, recordings, knowledge base content, and other information submitted to the Services by or for a customer.
If you are an end customer or contact interacting with one of our customers through the Services, that customer is generally responsible for how your information is collected and used. Please contact that customer directly with questions about their privacy practices.
4. Categories of Personal Information We Collect
The categories of personal information we collect depend on how you interact with us and the Services. We may collect the following categories:
a. Account and Profile Information
Such as name, work email address, phone number, company name, job title, profile photo, account credentials, workspace settings, and user role information.
b. Customer and Contact Information
Such as names, email addresses, phone numbers, company details, support contact details, conversation participants, and contact records created or synced by a customer.
c. Communications and Support Data
Such as messages, support tickets, chat transcripts, email content, attachments, notes, survey responses, meeting requests, and communications with us or through the Services.
d. Call, Voice, and Transcript Data
Where available in the Services, we may process call metadata, call recordings, voicemail, voice content, transcripts, summaries, timestamps, routing data, and related logs.
e. Billing and Transaction Information
Such as billing contact details, subscription details, payment status, invoices, transaction history, and limited payment-related metadata. Payment card information is generally processed by our payment processors and not stored by us in full.
f. Integration Data
Such as information made available through connected third-party services, including Gmail, Meta, WhatsApp, Stripe, Google Analytics, PostHog, and other integrations enabled by a customer or user.
g. Product Usage and Diagnostic Information
Such as IP address, browser type, device identifiers, operating system, log files, session activity, feature usage, clickstream data, crash data, error reports, performance metrics, and other technical diagnostics.
h. Website, Cookie, and Analytics Information
Such as cookie identifiers, advertising identifiers, referral URLs, pages viewed, actions taken on our websites, campaign information, and analytics data.
i. Marketing and Event Information
Such as webinar registrations, event attendance, lead forms, newsletter preferences, ad engagement data, and communications preferences.
5. Sources of Personal Information
We may collect personal information from the following sources:
- directly from you, such as when you create an account, contact us, request a demo, subscribe, or use the Services;
- from our customers, such as when they add users, upload data, connect channels, or otherwise use the Services;
- automatically from your device or browser through cookies, logs, analytics tools, and similar technologies;
- from third-party services and integrations that you or our customers connect to the Services, such as Gmail, Meta, WhatsApp, Stripe, Google Analytics, PostHog, and other providers; and
- from service providers, business partners, and public sources, to the extent permitted by law.
6. How We Use Personal Information
We may use personal information for the following purposes:
- to provide, operate, maintain, and improve the Services;
- to create and manage accounts, workspaces, subscriptions, and user access;
- to process payments, billing, renewals, and related business records;
- to support messaging, inbox, routing, automation, reporting, and other platform functionality;
- to enable and maintain integrations with third-party services;
- to provide customer support, troubleshoot issues, and respond to requests;
- to monitor, secure, and protect the Services, users, and our business;
- to analyze usage, measure product performance, and improve user experience;
- to send transactional, service-related, administrative, and security communications;
- to send marketing communications where permitted by law;
- to detect, investigate, and prevent fraud, abuse, unauthorized access, and other harmful activity; and
- to comply with legal obligations, enforce our agreements, and protect our rights.
7. AI-Enabled and Automated Features
Our Services may include AI-enabled or automated features that help customers classify, summarize, route, draft, prioritize, or otherwise process communications and support workflows.
We may use Customer Data and other content submitted to the Services to provide these features within the customer’s environment and to deliver the requested functionality.
We do not use Customer Data to train general-purpose or shared AI models.
Customers are responsible for determining what information they submit to the Services, how they configure workflows, and whether human review is required for particular use cases.
8. Google and Gmail Data
If you or a customer connects Gmail or another Google service to the Services, we may access, use, store, and process Google user data only as needed to provide and support the specific functionality requested by the user or customer, such as inbox connectivity, message handling, workflow routing, drafting, syncing, support operations, or related reporting and troubleshooting.
We do not use Google Workspace user data for advertising purposes.
We do not sell Google user data.
We do not use Google user data obtained through restricted or sensitive scopes to train general-purpose or shared AI models.
We may disclose Google user data to service providers only as necessary to provide or secure the Services, comply with law, or enforce our rights, and only subject to appropriate contractual and security restrictions.
If we materially change how we access, use, store, or share Google user data, we will update this Privacy Policy and, where required, provide additional notice or obtain consent.
9. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, SDKs, local storage, and similar technologies to:
- remember preferences and settings;
- keep users signed in and maintain session integrity;
- understand how our websites and Services are used;
- measure performance and analytics;
- support marketing, attribution, and advertising measurement; and
- improve security and detect abuse.
You can manage cookies through your browser settings and, where available, through our cookie preference tools.
Please note that disabling certain cookies may affect the functionality of the Services.
10. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients:
a. Service Providers, Processors, Contractors, and Vendors
Including providers that support hosting, infrastructure, storage, communications, payments, analytics, customer support, security, and other business operations.
b. Customers and Authorized Users
Where necessary to provide the Services, data may be made available to the relevant customer account, its administrators, and its authorized users.
c. Integration Partners and Connected Services
Where a customer or user enables an integration, we may exchange data with the relevant third-party service in order to provide the requested functionality.
d. Professional Advisors and Transaction Counterparties
Such as lawyers, auditors, insurers, financing sources, acquirers, and other parties involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
e. Government Authorities and Others for Legal Reasons
Where required by law or where reasonably necessary to comply with legal process, enforce our terms, protect rights or safety, investigate fraud or security issues, or prevent illegal activity.
11. Advertising and California Sale or Sharing Disclosures
We do not sell personal information for monetary consideration.
We may use analytics, cookies, pixels, and similar technologies on our websites for analytics, attribution, and advertising-related purposes. Depending on how these technologies are configured and the applicable law, certain disclosures involving online identifiers, internet activity information, and advertising or analytics partners may be considered “sharing” under California law.
You can manage certain advertising and cookie preferences through our cookie preference tools, where available.
If our data practices are subject to California opt-out requirements for sale or sharing, we will honor applicable requests, including eligible opt-out preference signals such as Global Privacy Control, as required by law.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and tax records, resolve disputes, enforce agreements, protect security, and comply with legal obligations.
Retention periods may vary depending on the type of information and the context in which it was collected. For example:
- account and subscription information may be retained while an account is active and for a reasonable period afterward;
- billing and transaction records may be retained for tax, accounting, and audit purposes;
- logs and diagnostics may be retained for security, troubleshooting, and service improvement;
- customer communications, call recordings, transcripts, and related content may be retained according to customer settings, contractual terms, legal requirements, and our backup and deletion practices; and
- marketing data may be retained until you opt out or until it is no longer needed for the relevant campaign or relationship.
When we no longer need personal information, we will delete it, deidentify it, or securely store it in a form that prevents further active use, unless we are required or permitted by law to retain it.
13. Data Storage and Processing Location
Our Services are operated in the United States. Personal information may be stored and processed in the United States and in other jurisdictions where our service providers operate.
By using the Services or providing information to us, you understand that your information may be transferred to and processed in the United States, which may have data protection laws that differ from those of your jurisdiction.
14. Data Security
We use reasonable and appropriate administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
15. Your Choices and Rights
Depending on where you live and the nature of our processing, you may have certain rights regarding your personal information, including the right to:
- know or access personal information;
- correct inaccurate personal information;
- request deletion of personal information;
- opt out of certain marketing communications;
- opt out of the sale or sharing of personal information, where applicable; and
- appeal or complain to a regulator where applicable.
You may submit privacy requests by contacting us at support@inquirly.ai.
We may need to verify your identity before processing certain requests. We may also decline a request where permitted by law, such as where an exception applies or where we cannot verify the request.
16. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide you with certain rights, subject to exceptions, including the right to:
- know the categories of personal information we collected about you;
- know the categories of sources from which the personal information was collected;
- know the business or commercial purposes for collecting, using, disclosing, selling, or sharing personal information;
- know the categories of third parties to whom personal information was disclosed, sold, or shared;
- access specific pieces of personal information;
- request deletion of personal information;
- request correction of inaccurate personal information;
- opt out of the sale or sharing of personal information, if applicable;
- limit the use and disclosure of sensitive personal information, if applicable; and
- not be discriminated against for exercising your privacy rights.
California residents may also use an eligible opt-out preference signal, such as Global Privacy Control, to opt out of sale or sharing where required by law.
To submit a California privacy request, please email support@inquirly.ai.
17. Children’s Privacy
Our Services are intended for business use and are not directed to children. We do not knowingly collect personal information directly from children for our own purposes.
If you believe that a child has provided personal information to us in violation of this section, please contact us at support@inquirly.ai and we will take appropriate steps.
18. Third-Party Services
The Services may contain links to or integrations with third-party websites, applications, and services. We are not responsible for the privacy, security, or content practices of third parties. Your use of third-party services is subject to those third parties’ own terms and privacy policies.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version here and update the “Last Updated” date above. Where required by law, we will provide additional notice.
20. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:
Mailing address:
INQUIRLY LLC
254 Chapman Rd, Ste 208 #25259, Newark, DE 19702 US
