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Topic: Core Usage

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Contacts (5)
Conversations (6)
Knowledge Base (8)
Meetings (0)
Other Features (0)
Tickets (0)
Workflows (3)

Articles

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Paths and Path Finder in Inquirly Workflows

Learn how to create Paths and use Path Finder in Inquirly to automatically route customers into ...
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The Aily Block in Inquirly Workflows

Learn how to use the Aily block in Inquirly workflows. Configure AI-powered chat steps, enable Path ...
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How Workflows Work in Inquirly

Learn what Inquirly Workflows are and how to use them. Build guided conversations that capture information, ...
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How to Build a Knowledge Base Using the Web Crawler in Inquirly

Learn how to use the Inquirly Web Crawler to automatically generate a Knowledge Base from an ...
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Advanced Knowledge Base Features in Inquirly

Explore advanced Inquirly Knowledge Base features including real-time collaboration, comments, find and replace, document export, import ...
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How to Share Knowledge Base Documents in Inquirly

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How to Connect a Knowledge Base to Aily in Inquirly

Learn how to connect your Inquirly Knowledge Base to an Aily assistant, re-sync after edits, and ...
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Formatting and Blocks in the Inquirly Knowledge Base

Learn how to use the Inquirly Knowledge Base editor ,inline formatting, tables, images, code blocks, embeds, ...
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How to Create Your First Knowledge Base in Inquirly

Step-by-step guide to create your first Knowledge Base in inquirly. Set up a collection, create a ...
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What Are Collections in the Inquirly Knowledge Base?

Learn how collections in the Inquirly Knowledge Base works. Create and organize collections, manage group and ...
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What Is the Inquirly Knowledge Base?

Learn what the Inquirly Knowledge Base is and how it works. Store help articles, power Aily ...
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Contacts Overview: Managing Your Customer Database in Inquirly

Learn how the Inquirly Contacts module works. Manage your customer database, import contacts, view conversation history, ...
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How to Group Contacts into Custom Segments in Inquirly

Learn how to create, view, and delete custom contact segments in Inquirly. Use advanced filters to ...
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Managing Contacts in Inquirly

Learn how to add, import, filter, sort, and manage contacts in Inquirly. Create individual records, bulk ...
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How to Import Contacts into Inquirly

Learn how to import contacts into Inquirly using a CSV file. Download the template, fill in ...
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Contacts Overview: Managing Your Customer Database in Inquirly

Learn how the Inquirly Contacts module works. Manage your customer database, import contacts, view conversation history, ...
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Preventing Agent Collision in Inquirly

Learn how Inquirly preventing agent collision using conversation assignment and typing indicators. Best practices for teams ...
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How to Assign a Priority to a Conversation in Inquirly

Learn how to assign priority to conversation in Inquirly using the sidebar, context menu, or command ...
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How to Save Conversation Filters as Folders in Inquirly

Learn how to save conversation filters as folders in Inquirly. Create persistent sidebar views for high-priority ...
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How to Use Omnichannel Message Signatures in Inquirly

Learn how to create and manage your message signature in Inquirly. Signatures appear across all connected ...
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Using Conversation Filters in Inquirly

Learn how to filter conversations in Inquirly by agent, status, label, date, country, and more. Combine ...
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How Conversation Sorting Works in Inquirly

Learn how to sort conversations in Inquirly by latest activity, creation time, priority, or pending response. ...

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